PRIVACY POLICY

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you access or use Med Tycoon and any related services (the “Services”).

1. Information We Collect

We may collect the following information:

1) Information You Provide:

• Account details (such as your username and email address).

• Customer support inquiries and communications.

• Transaction information processed securely via third-party payment service providers (we do not store full payment card details).

2) Information Collected Automatically:

• Technical Data: IP address, device type, operating system, and browser information.

• Usage Data: Gameplay statistics, session duration, feature interactions, and error logs.

• Cookies and Similar Technologies: Used to enhance functionality, analyze usage trends, and personalize your experience.

2. How We Use Your Information

We use your information to:

• Operate, maintain, and improve the Services.

• Provide customer support and respond to inquiries.

• Process transactions and send service-related notifications.

• Prevent fraud, ensure security, and enforce our terms and policies.

• Comply with applicable legal and regulatory obligations.

3. Information Sharing and Disclosure

We do not sell your personal information.

We may share information:

• With trusted service providers (such as hosting providers, analytics services, and payment processors) who assist in operating the Services, under strict confidentiality obligations.

• When required by law, legal process, or government request, or when necessary to protect the rights, safety, or property of ourselves or others.

• In connection with a business transaction, such as a merger, acquisition, or asset transfer.

4. International Data Transfers

Your information may be stored or processed in countries outside of Australia due to our use of global service providers. We take appropriate steps to ensure your data receives adequate protection in accordance with applicable privacy laws and regulations.

5. Cookies and Similar Technologies

We use cookies and similar technologies to improve website and game functionality, enhance user experience, and collect analytics data. You may disable cookies through your browser settings; however, some features of the Services may not function properly as a result.

6. Data Security and Retention

We implement industry-standard technical and organizational measures to safeguard your information. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to meet legal obligations. After that period, data is securely deleted or anonymized.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal data under certain circumstances.

To exercise these rights, please contact us using the details provided below.

8. Children's Privacy

The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal data has been collected from a child without appropriate consent, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last Updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

Should you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please refer to the Contact Us section on our official website for detailed contact details.

Last Updated: December 2025

Terms of Service

1. Acceptable Use

You agree to use the Services solely for lawful purposes and in accordance with these Terms. Any attempt to disrupt, damage, interfere with, or gain unauthorized access to the Services, accounts, networks, or systems is strictly prohibited.

We reserve the right to suspend or terminate your access to the Services if you violate these Terms or engage in any prohibited conduct.

2. Account Responsibility & Purchases

You are responsible for maintaining accurate account information, safeguarding your login credentials, and all activity that occurs under your account.

All in-game purchases are processed through third-party payment service providers. Purchases are generally final and non-refundable, except where refunds are required under applicable consumer protection laws.

You agree that you will not use cheats, bots, automation tools, exploits, or unauthorized third-party software, and will not engage in harassment, fraud, abuse, or any activity intended to harm the Services or other users.

3. Ownership of Content

All content made available through the Services — including but not limited to graphics, text, software, audio, video, trademarks, and game designs — is owned by Med Tycoon and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, transmit, display, perform, or commercially exploit any content without prior written authorization. Nothing in these Terms grants you any ownership rights to the content or the Services.

4. Disclaimer & Liability

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be uninterrupted, secure, error-free, or free from defects.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Services.

Our total liability for any direct damages shall not exceed the total amount you have paid to us for the Services during the three (3) months immediately preceding the event giving rise to the claim.

5. Age Restriction & External Content

The Services are not intended for users under the age of 13. We do not knowingly collect personal information from children.

The Services may include links to third-party websites, content, or services. We are not responsible for the availability, content, privacy policies, or practices of any third-party sites or services, and access to such content is at your own risk.

6. Updates, Governing Law & Contact

We may modify or update these Terms at any time. Any revised Terms will be posted within the Services or on our website. Your continued use of the Services after the changes become effective constitutes your acceptance of the updated Terms.

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to conflict-of-law principles. Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Australia.

Should you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please refer to the Contact Us section on our official website for detailed contact details.

Effective Date: December 2025

Refund Policy

Due to the nature of digital content services, all purchases of virtual items, feature upgrades and other digital goods within Med Tycoon are generally considered final once delivered, and refunds are not provided under normal circumstances.

Refund requests may be submitted and reviewed on a case-by-case basis under the following exceptional circumstances:

1．Unauthorized or fraudulent transactions;

2．Failure to deliver purchased content due to verified technical issues;

3．Situations where refunds are required under Australian Consumer Law or other applicable regulations.

Please note:

• Digital content that has been claimed, used, or downloaded is typically non-refundable;

• All payments are processed by external payment service providers, whose refund policies may also apply;

• Refund approvals are not guaranteed, and outcomes will be communicated via email.

To submit a request or inquire further, please email support@medtycoon.com. We aim to review refund requests and provide an update within 7 business days after receiving all required information.

Support

If you encounter issues such as payment failure, account access problems, or technical errors, please contact us at:
support@medtycoon.com

Company: Momeo Pty Ltd

Address: Unit 12, 295-303 Pacific Highway, Lindfield NSW 2070, Australia

We aim to respond within 1–3 business days.

Support includes:

• Account access assistance

• Payment and purchase issues

• Bug reports and technical problems

• Frequently asked questions

To help resolve issues more efficiently, please provide relevant screenshots, device model, order information, or other related details when contacting us.

About Us

Med Tycoon is a hospital management simulation game for players aged 13+. Design, build and expand your medical center—recruit staff, allocate equipment, manage budgets and complete missions to grow a top-tier healthcare system.

We prioritize player experience, combining realistic management strategy with patient-centric care for an immersive gaming environment.

We strictly follow privacy guidelines and do not knowingly collect data from children under 13. Parental guidance is recommended for younger users.

All in-game purchases are processed via trusted third-party platforms with industry-standard security. For details, see our Privacy Policy and Terms of Service.